PRIVACY NOTICE
Who is the Data Controller? |
TM Advances Limited www.tmadvances.co.uk and www.tmadvances.com Consort House, 12 South Parade, Leeds, LS1 5QS. We are registered with the Information Commissioner's Office with registration number Z2733875. Our registration can be viewed at https://ico.org.uk/ESDWebPages/Entry/Z2733875 Customer Service Team can be contacted via the above postal address or via email at info@tmadvances.co.uk |
Why do we use your information? |
We use your personal information for a variety of reasons related to our business activities including processing your application for credit, the administration of your loan agreement, to contact you and to comply with our legal and regulatory obligations. Where you provide your consent we may use it to send you electronic marketing. |
What is the legal basis for this use? |
In most cases our use of your information is necessary and carried out on the following legal grounds:
Where our use of your data is not necessary for one of the purposes outlined above we may seek your consent to use it in a particular way, for example if we want to send you marketing information, ask you to provide feedback or you tell us about a change in circumstances relating to your health. Where we ask for your consent you may refuse and can withdraw your consent at any time by contacting us using the details set out below. |
What information about you do we use? |
We collect and use the following information about you:
In addition, when you visit our website, we will collect information about your visit, such as which pages you visit, how often you visit and any enquiry forms or similar interactive content you complete. We will also automatically collect the following information:
You can exercise control over some of this information, for example by adjusting your settings via your website browser. Please also see our cookies policy here |
When might we collect and use sensitive information about you? |
We always seek to treat customers fairly and be responsive to their individual needs. Sometimes you may disclose some types of information which are classed as sensitive under the law. A common example of this is information about your mental or physical health. We will ask your consent to record this information. Not agreeing to us recording this information may impact on our ability to make adjustments for your circumstances. We collect this information so that we can treat you fairly and according to your needs. |
Who do we share your information with? |
We may share your information with:
Records remain on file with CRAs and FPAs for 6 years after they are closed, whether settled by you or defaulted. This information may be supplied to other organisations which search your credit record. More information about CRAs and how they use personal information is available at www.experian.co.uk/crain/index.html in a document called the Credit Reference Agency Information Notice (also known as the "CRAIN"). You can also contact the agencies below: Transunion Equifax PLC Experian To find out more about how we share your data with CRAs, click here. The personal information we have collected from you may be shared by CRAs with FPAs who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found in the CRAIN. |
Where is your information stored? |
The information we collect about you will be held on our secure servers within the European Economic Area (the EEA) and will not be transferred or stored outside the EEA. |
Data Security |
We implement appropriate technical and organisational measures to protect the security of your information and to prevent unauthorised access, including [encryption, fire walls, data back-ups, policies and procedures, access protocols]. Unfortunately, transmission of information via the internet may never be completely secure and you should ensure when using our website as with any other online services that you have appropriate protections in place (such as anti-virus software and an up-to-date web-browser). We never ask for payment details (such as your account or card number) via email so if you receive a suspicious email purporting to be from us, please contact us via telephone 020 3983 5656 or email info@tmadvances.co.uk. Your use of our website is subject to our website terms of use which are available here. |
How long will your information be kept on file? |
We keep your information for as long as it is needed to provide you with the services you have requested and, to the extent it is necessary for the protection of our legitimate interests, for six years from the end of your credit agreement with us (if you take out a loan). |
Your rights |
Right of access Right of rectification Right to erasure and right to restrict processing Right to data portability Right to object Rights: profiling and automated decisions Right to object to direct marketing Rights in relation to CRAs You can exercise the above rights by contacting us. Further information is also available from the ICO's website (www.ico.org.uk). |
Contact and complaints |
If you have question, want to exercise your rights or make a complaint about our use of your information, please contact us using the details above, or by email to info@tmadvances.co.uk You can also make a complaint to the ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123 1113. www.ico.org.uk. |
Automated decision making |
We may perform automated processing (i.e. processing that is carried out without human intervention) on your personal information, to evaluate certain things about you. In particular, we may do this to analyse or predict (amongst other things) your economic situation, credit history, age, personal preferences, interests or behaviour. This could mean that automated decisions (i.e. decisions that are made without human intervention) are made about you using your personal information. For example, if you do not meet an element of our lending criteria (such as being over 18 or being a resident in the UK) any application for credit will be automatically declined. If you do meet our lending criteria, the amount we lend, the term of your loan and the interest we charge on your loan will be determined by your credit status. |
Updates |
Updates to this notice may be published to this page on our website from time to time, so please check back for updates. Where appropriate, we may also send updates by email. |
Annex 1
In order to process your application, we will perform credit and identity checks on you with one or more credit reference agencies (CRAs). Where you take banking services from us we may also make periodic searches at CRAs to manage your account with us.
To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.
We will use this information to:
- Assess your creditworthiness and whether you can afford to take the product;
- Verify the accuracy of the data you have provided to us;
- Prevent criminal activity, fraud and money laundering;
- Manage your account(s);
- Trace and recover debts; and
- Ensure any offers provided to you are appropriate to your circumstances.
We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.
When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.
If you are making a joint application, or tell us that you have a spouse or financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRAs will also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.
The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail in the CRAIN (see the links in our Privacy Notice).
THE CRAIN is also accessible from each of the three CRAs. Clicking on any of these three links will also take you to the same CRAIN document:
TransUnion:
Equifax
Experian: